Have a question? You'll find answers to the most common ones below. If you don't see what you're looking for, email us at thepasal.official@gmail.com and we'll be happy to help.
Orders & Shipping
Where do you ship?
We currently ship within the United States only.
How much is shipping?
Standard shipping is $8.00, and it's free on orders of $70 or more. Express shipping is $15.00. You'll see your shipping cost at checkout before you pay.
How long will my order take to arrive?
Orders are processed within 1–3 business days. After your order ships, Standard delivery usually takes about 3–7 business days and Express about 2–3 business days. These are estimates, and carrier delays can occasionally happen.
How can I track my order?
As soon as your order ships, we'll email you a tracking number. If you haven't received it within 3 business days of ordering, please check your spam folder or email us with your order number.
Can I change or cancel my order?
Please email us as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it. Once an order has shipped, we can't make changes.
I entered the wrong address. What should I do?
Email us right away with your order number and the correct address. We can update it as long as your order hasn't shipped.
Returns & Exchanges
What is your return policy?
You can request a return within 7 days of delivery. Items must be unworn, unwashed, and unused, with tags and packaging attached. Eligible returns can be exchanged for a different size, color, or item, or returned for store credit. We don't offer cash refunds for change-of-mind returns.
Is anything final sale?
Yes. For hygiene and quality reasons, these items can't be returned or exchanged: earrings and ear cuffs, hair accessories (claw clips, scrunchies, hair ties, bonnets, and hair wax), perfume mists and body care, and anything bought on sale or with a discount.
How do I start a return or exchange?
Email us within 7 days of delivery with your order number, the item you'd like to return, and whether you'd like an exchange or store credit. We'll reply with instructions. Please don't send items back without contacting us first.
Who pays for return shipping?
Return shipping is paid by the customer, and original shipping charges aren't refundable. If we made a mistake or your item arrived damaged, we'll cover it.
My item arrived damaged or wasn't what I ordered.
We're so sorry! Email us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement, or store credit or a refund if a replacement isn't available.
Products & Sizing
Do you design your own pieces?
No. Maison Amarelle is a curated boutique. We hand-pick every piece from independent brands and small makers, choosing items for their quality, wearability, and timeless feel.
Is your jewelry real gold?
Our jewelry is 18K gold-plated, not solid gold. Many pieces are made to be non-tarnish. Check each product's description for its materials.
How do I care for my jewelry?
To keep your pieces shining longer, avoid water, perfume, lotion, and harsh chemicals. Put jewelry on after you've applied beauty products, and store each piece separately in a dry pouch or box.
How do I find my size?
Check the product description for fit and measurement details. Still unsure? Email us or send us a chat message with your usual size and the item you're looking at, and we'll help you choose.
An item is sold out. Will it come back?
Some pieces are restocked and others are limited. Send us a message with the item name and we'll let you know.
Payments
What payment methods do you accept?
All available payment options are shown at checkout. Payments are processed securely through Shopify.
Is it safe to shop on your site?
Yes. Our store runs on Shopify, and all payments go through a secure, encrypted checkout. We never see or store your full card details.
Still have a question?
Email us at thepasal.official@gmail.com or send us a chat message. We usually reply within one business day.