Refund policy
Last updated: October 6, 2026
At Maison Amarelle, we want you to love every piece. If something isn't quite right, we're happy to help with an exchange or store credit.
Return window
You have 7 days from the date your order is delivered to request a return. Items must be returned unworn, unwashed, and unused, in their original condition with all tags and packaging attached.
Exchanges and store credit
Eligible returns can be exchanged for a different size, color, or item, or returned for store credit to use on a future purchase. We do not offer cash refunds for change-of-mind returns. Exchanges are subject to availability. If your requested item is out of stock, we will issue store credit instead. Store credit is issued once we receive and inspect your return.
Final sale items
For hygiene and quality reasons, the following items are final sale and cannot be returned or exchanged:
- Earrings and ear cuffs
- Hair accessories, including claw clips, scrunchies, hair ties, bonnets, and hair wax
- Perfume mists and body care products
- Items purchased on sale or with a discount
Return shipping
Customers are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery with your order number and a photo of the item. We will cover the return shipping and send you a replacement. If a replacement is not available, we will offer store credit or a refund to your original payment method, whichever you prefer.
How to start a return
- Email us at thepasal.official@gmail.com within 7 days of delivery with your order number, the item(s) you'd like to return, and whether you'd like an exchange or store credit.
- We'll reply with return instructions and the return address. Please do not send items back without contacting us first, as returns sent without approval may not be accepted.
- Once your return arrives and passes inspection, we'll ship your exchange or issue your store credit, and email you to confirm.
Questions
If you have any questions about returns or exchanges, contact us at thepasal.official@gmail.com. We're always happy to help.